1. Warranty terms
- You have a one-week (7 days) warranty for any purchased product.
- You can get a replacement or refund if we determine it to be a valid issue with the product.
- You must provide the materials described below using one of the contact methods.
- Depending on the situation, we may request remote access to your device to inspect it.
- Our team may not proceed if you fail to provide the requested materials or access.
- Warranty voids if we find you have installed cracked/patched software.
2. Required materials for assisting with issues
2.1 If your issue is with any Windows key, please send us the following:
- A screenshot of the error.
- Run
slmgr.vbs/dli
on the Command Prompt and send a screenshot of the output.
2.2 If your issue is with any Office Retail or Phone key, please send us the following:
- A screenshot of the error.
- Run the command matching to your operating system on Command Prompt and send a screenshot of the output.
- Office 32-bit on Windows 32-bit:
cscript “C:Program FilesMicrosoft OfficeOffice15OSPP.VBS” /dstatus
- Office 32-bit on Windows 64-bit:
cscript “C:Program Files (x86)Microsoft OfficeOffice15OSPP.VBS” /dstatus
- Office 64-bit on Windows 64-bit:
cscript “C:Program FilesMicrosoft OfficeOffice15OSPP.VBS” /dstatus
- Office 32-bit on Windows 32-bit:
2.3 If your issue is with Office Bind or any other key/account, please send us the following:
- A screenshot of the error.
3. Contact methods
- Telegram: https://t.me/christystore
- Discord: Christy#5121
- Contact through website: https://christysoftware.mysellix.io/contact
4. How to submit your query
- Please quote the Sellix invoice ID of your order and send us a message with relevant proof materials using one of the above contact methods.
- The Sellix Invoice ID is similar to
dcaaa5-11dd078ffb-1edbb2
, which can be found in the email sent after the order is initiated.