Warranty

• Warranty terms of a product can be seen by clicking the "Product Warranty" button. You are fully responsible for adequately understanding warranty terms before purchasing.

• When claiming the warranty, you must present valid proof, and our staff will ask for the required material. It could be inspecting your product activation status via remote access software such as TeamViewer or Anydesk or proper screenshots, screencasts, or video recordings demonstrating the issue. Screenshots must prove that the purchased product key/account has been used and has an activation issue.

• The warranty will be voided if you're using cracked software. Cracked software may waste your purchased license key(s) if you try to activate such a software copy without uninstalling it. So, we highly recommend you uninstall any cracked, free activation tools before using our keys. Make sure to install the original software downloaded from the official download sources.

Payments

• Some cryptocurrency payments, such as Bitcoin and Litecoin, are not instant payment systems. Once you initiate a cryptocurrency transaction, it will need a particular number of block confirmations to be valid. An invoice you paid with cryptocurrency will require one block confirmation to be considered paid. In this case, you must wait until your transaction achieves that requirement to receive the purchased products. The block confirmation time is wholly based on the blockchain network condition and the transaction fee you have paid.

Refunds

• The Sellix.io platform does not have a direct refund system for cryptocurrency payments. Therefore, you must contact us and provide your wallet details to issue a refund.

• Only the exact amount received will be refunded in the same or equivalent USD in a different currency.

• Cryptocurrency market price changes will not be considered.

• We do not bear any transaction fees for the refund.

Delivery

• We use the Sellix.io platform to host our store and its fully automated digital goods delivery system. Once you have paid for a particular invoice, purchased goods and instructions will be automatically delivered to the email address you entered during the checkout process, and your invoice will be updated once your payment is confirmed.

• We're not responsible for any mistakes or technical difficulties you face, such as delays in automatic delivery during the checkout process. Still, we're always ready to support you in such situations.

• Manual delivery is possible if the payment status of your invoice is "Completed".

Types of products

• Product titles consist of [Type of the product], Product name, the number of devices that can be used and the activation method (online/offline or else). Below are the basic meanings of the product types.

1. [Retail] - Products can be purchased from retail merchants such as boxed copies or online from the Microsoft Store. These product keys can be transferred to another PC.
2. [OEM] - Product keys are issued to the original equipment manufacturer (OEM) and may not be transferred to another computer. However, they may be transferred with the computer if it is transferred to new ownership. If the OEM PC came pre-installed with Windows 8 or Windows 10, then the product key will be embedded in the UEFI firmware chip.
3. [Volume] - These are Volume MAK product keys and may not be transferred with the computer if the computer changes ownership.
4. [Bind] These keys can be linked to your Microsoft account. Once you redeem them, they will stay permanently as a purchased product on your account.
5. [Phone] - This type of product key must be activated by the telephone(offline) activation method. These are used retail keys.
6. [Account] - This type of product will be delivered as username: password.
7. [Key] - Common identifier for license keys and activation codes other than Microsoft.